0
Instructor Name

Mona Makkawi, EMBA

Category

Customer Experience

Reviews

0 (0 Rating)

Course Description

Are you ready to embark on a transformative journey to elevate your skills in Customer Care and provide exceptional service that sets your service apart? Do you aspire to understand the importance of exceptional customer care, its direct impact on business outcomes, and the critical link between customer care and customer loyalty? Are you eager to hone your abilities in identifying customer needs, practicing active listening, and mastering the art of effective communication, all while developing empathy and emotional intelligence in your customer interactions?

Join us for a dynamic 1-day training program that will equip you with the essential skills needed to excel in Customer Care:

1. The Importance of Customer Care
2. Understanding Customer Needs
3. Communication Skills
4. Building Customer Relationships
5. Handling Difficult Situations

At the end of the courses, you will be having both, a CPD accredited certification and Certificate of attendance and completion from Konsult. You can know more about the CPD accreditation body by visiting their website www.cpduk.co.uk

Course Curriculum

1 Leadership
Preview N/A


Instructor

Mona Makkawi, EMBA

0 Rating
0 Reviews
2 Students
9 Courses

As the Founder of Konsult. s.a.r.l, a Board and Executive Coach, Change Agent, and Talent Developer, Mona brings over 20 years of experience in management, strategic and operational HR to the table. Mona is a Certified Corporate Director by IFC, with a proven track record of guiding organizations to achieve their goals by building high-performing teams and developing their leaders.


Throughout her career, she developed a character as a trusted advisor to senior executives and boards of directors, helping them navigate complex challenges and achieve their strategic objectives. As a Board and Executive Coach, Mona has a passion for developing the skills and competencies of leaders, helping them to unlock their full potential and become the best versions of themselves. As a Change Agent, Mona is known for her ability to drive transformational change in organizations, developing and implementing comprehensive HR solutions that maximize the potential of people, processes, and technology. Mona worked with organizations across a range of industries, from start-ups to multinationals, helping them to achieve their goals and overcome their biggest challenges.


In addition, her consulting work, she is a sought-after speaker and thought leader on the topics of leadership, HR management, and change management. She is passionate about sharing her knowledge and experience with others, helping them to develop the skills they need to succeed in their own careers.


Overall, her unique blend of experience, expertise, and passion for driving change makes her an invaluable asset to any organization. Mona is a Holder of an Executive MBA from ESCP Europe and ESA Business School, A Bachelor of Science in Business Management from LAU, an HR Diploma from AUB in addition to her certifications as Certified Corporate Director from IFC (international Finance Corporation) and Professional Certified Transcendence Coach – PCTC from CCA (Coaches Circle Academy) and ICF (International Coaching Federation).

Student Feedback

Customer Centricity

0

Course Rating
0.00%
0.00%
0.00%
0.00%
0.00%

No Review found

Sign In or Sign Up as student to post a review

Reviews

Course you might like